Assigning tickets to a Team

How do I assign tickets to a team?

After you have added teams to your helpdesk and added users to teams,

  1. Select tickets you want to assign in the listing and click 'Assign to Team’. You can also open a ticket and click 'Assign to Team’.
  2. From the list of teams, select the team you want to assign the ticket to
  3. Click 'Assign'

 

How will team members know that a ticket has been assigned to them?

An email notification is sent to all members of the team when a ticket is assigned to them.

Where can I access the tickets assigned to my teams?

You can access all the tickets that are assigned to you in the 'My Teams' section in the left navigation bar.