Email Setup

Forwarding tickets, Auto-responder, Spam filtering, Customer satisfaction ratings, and more.

6 articles in this category

Configuring an SMTP Server

Is it necessary to configure an SMTP server? No, by default we can deliver emails to your customers without any configuration. There are some cases, however, where you might want to use an SMTP. To ensure delivery, we sign emails as sup...

Forwarding your support emails

This is the first step in your setup process. You can have your support emails automatically forwarded to SupportBee from your email client by going through this step. This will help you handle all your emails using the powerful features that Supp...

Setting up an Auto-Responder

Setting up autoresponders will help you send automated replies to customer emails. This response is usually a note of acknowledgement sent to a customer that their email was received and it will be taken care of.   How do I setup an a...

Automatic spam filtering

Does SupportBee take care of spam? You have the option to enable spam filtering for any of your support addresses. While logged in as an admin from your ticketing page: Click on the ‘Admin’ link in the top right section of the ticket sc...

Setting up an email copy on all tickets

How can I send a copy of all support replies to someone in the company? You can copy all support replies to a particular email-id by setting up a BCC in your account settings. Using the BCC feature can be useful when a type of ticket needs to...

Using Customer Satisfaction Ratings

When offering support and interacting with customer, gauging the success and effectiveness of your efforts is very important. In order to help with this, SupportBee offers Customer Satisfaction Ratings that can be sent out with our Email after...