Adding content

How can I add content to my Knowledge base site?

Content is added to SupportBee's Knowledge base site as categories, and articles under categories.
 
Visit KB > Categories and click on ‘Add category’ to add a new category to your site. Once you add a category, you can click on 'New article' to add content under the category. A category can have many articles under it, and an article can have many sections under it. 
 

Can I change the order of the categories created?

 
Yes, you can change the order of categories by dragging and dropping them in the order that you prefer. Once you are done with the re-ordering, click on ‘Save category positions’ to lock the new order in place.


 

Can I change the order of the articles within a category?

 
Yes, here are the steps to change the order of articles within a category:
 
  • Visit KB > Categories and choose the category of your choice.
  • Drag and drop the  articles in the order that you prefer. 
  • Once you are done with the re-ordering, click on ‘Save article positions’ to lock the new order in place.
 

Can I add inline images?

 
Yes, you can add inline images by dragging and dropping images into the editor or by clicking the ‘image’ icon in the reply editor to add an image from a url.
 

Can I use Markdown for articles?


Currently we do not support Markdown.
 

Can I attach documents or other files to articles?

 
Yes, you can add documents like PDFs, or images and videos that don’t belong inline, by dragging and dropping, or choosing the ‘Click here’ option in the attachment section of the editor. 
 

Can I add content but not publish it to the site?

 
Yes, you can. Unpublished articles will be listed in the category listing with the ‘unpublished’ tag showing next to it. 

Can I customize the slug of an article?

 
This is not available currently.