Knowledge Base Software

Setting up, adding content, integration with email ticketing, custom domain setup, visibility, and customization.

10 articles in this category

What is a Knowledge base software?

What is a Knowledge base software? A Knowledge base software (https://supportbee.com/knowledge-base-software) is an application that helps you create, organize, and publish information about your product or service. Your customers will be ab...

Setting up

How can I setup my Knowledge base site?  Here are the steps to set up your Knowledge base site:  Visit the option KB in the left navigation panel in your SupportBee account Click on ‘New Site’ Fill in the relevant details and click ...

Adding content

How can I add content to my Knowledge base site? Content is added to SupportBee's Knowledge base site as categories, and articles under categories.   Visit KB > Categories and click on ‘Add category’ to add a new category to your site....

Integration with email ticketing

Can I access Knowledge base articles while replying to customers?   Agents can access KB from the reply interface using the search field in the Snippets feature. Clicking on the search result will add the relevant link to your reply.   ...

Custom domain set up

Can I change the url of the knowledge base site to have our company’s domain instead of SupportBee’s?   Yes, you can set up your account to use a custom domain name instead of SupportBee’s in the Knowledge base url.   Please visit Admin...

Visibility

Can I make the Knowledge base private making it available only for employees?   Yes. Any unpublished site is a private site which is available for all users of your SupportBee account.   

Customization

 Can I customize my Knowledge base site? The colors of the knowledge base site can be customized. That is, the background and text color of the header, and the banner on the site can be customized. Please visit KB > Site Settings to update t...

Integrating a contact form

How do I integrate a contact form with the Knowledge Base? You can enable the contact form for your Knowledge Base by visiting KB > Contact Settings. Choose your options for label text, forwarding address, and positioning, and click on 'Update ...

Password protecting the KB

Can I limit access to my Knowledge Base with a password?   Please visit KB > Access Settings and turn on the ‘Password protect this KB’ option to enable authentication. You can share the provided password with your customers for accessing t...

Hive: Embeddable Knowledge Base

What is Hive? Hive is the embeddable option for your knowledge base. You can use it to display your Knowledge Base anywhere on your site, as a widget. It is a great way to present help articles right where they are needed. Where can I fi...